FAQ

We specialize in Apple devices — iPhones and iPads across all models.

Every repair includes our current weekly special pricing and is backed by our Lifetime Warranty on the workmanship and the parts we install.

Most repairs are completed in about 25–30 minutes, unless your technician advises that yours needs longer.

Walk-ins are welcome, though we can’t guarantee a fast turnaround without a booking. For the quickest service, schedule an appointment on our website or call (818) 639-3009.

Yes — you can mail in your device for any service we list. Please complete a mail-in form, include tracking, and contact us before sending it. If your device isn’t listed or you have questions, reach out to our technicians first.

Absolutely. You’re welcome to observe the repair during your visit.

We carry out repairs using our own inventory only and don’t fit customer-supplied parts. This lets us guarantee quality and back every repair with our warranty.

Our repair services cover iPhones and iPads themselves, not their accessories. (You’ll find a wide range of accessories available to buy in our store.)

We install screen protectors purchased from us free of charge. Unfortunately, we’re unable to install protectors brought in from elsewhere.

No. We don’t provide software-related services, including jailbreaking.

Yes — we offer data recovery for both working and damaged devices, and can often retrieve contacts, messages, photos, notes and more. Recovery can’t always be guaranteed, and a service charge applies only if we successfully retrieve your data.

Most diagnostics are free of charge. Please book an appointment before visiting.

Prices quoted online or by phone don’t include sales tax. Sales tax applies only to the components used in your repair.

Often, yes — when repairs share overlapping labor, we can usually offer a meaningful discount. Ask our technicians for a combined quote.

A damaged LCD usually shows tell-tale signs: colored stripes, black spots, color bleeding, yellow dots, or general discoloration in the image.

Don’t power it on. Bring it to us the same or next day if you can. If you can’t reach us quickly, try to dry the device out, then bring or mail it in as soon as possible.

Water damage repairs typically take 24–72 hours, depending on the extent of the damage to the logic board and other components.

Our repairs address hardware and shouldn’t affect your software, but we can’t be held responsible for data loss — please back up your device before your appointment.

We need your Lock Screen passcode to run pre- and post-repair inspections. If you prefer, you can keep it private and enter it yourself before and after testing.

Yes — repairs are covered by our Lifetime Warranty, with one exception: devices with prior water damage aren’t covered.

No. The warranty doesn’t cover accidental or physical damage. We do, however, offer discounts on repeat repairs.

As soon as your order ships, we email you a tracking number and a link to follow its journey to your door. You can also view tracking details any time by logging into your account and opening your order history.

We pack and dispatch orders quickly, so please reach out as soon as possible. If your order hasn’t left our warehouse yet, we’ll do our best to update the address, swap an item, or cancel it. Once it’s on its way, we’re unable to make changes.

First, check the tracking link in your shipping email for the latest status, as carrier delays can occasionally happen. If the tracking hasn’t moved or something looks off, contact us with your order number and we’ll chase it up for you.

We accept all major credit and debit cards (Visa, Mastercard, American Express), plus Apple Pay, Google Pay, Shop Pay, and PayPal — so you can check out whichever way is easiest for you.

Yes. Checkout is fully encrypted and processed through Shopify’s PCI-DSS compliant payment system. Your card details are handled securely by the payment provider — we never see or store your full card information.

Payment is taken at the time you place your order. This confirms your purchase and lets us begin preparing it for shipment right away.

No. The price you see at checkout is the price you pay — there are no hidden surcharges or transaction fees. Shipping costs and any applicable taxes are shown clearly before you confirm your order.

Because our products are electronic parts and accessories, we’re unable to accept change-of-mind returns. We do, of course, stand behind every item if it arrives faulty, damaged, or incorrect — see the warranty details below.

Every product is covered by a 90-day warranty against manufacturing defects, starting from the date you receive it. If an item stops working as it should within that period due to a fault, we’ll repair, replace, or refund it.

Contact us within the 90-day window with your order number and a short description of the issue (photos or a short video help us a lot). Once we confirm the fault, we’ll guide you through the next steps — no complicated paperwork.

If a product is faulty, damaged, or not what you ordered, we cover the cost of returning it. Original shipping charges are non-refundable on non-faulty items.

Once we receive your returned item and confirm the fault, refunds are typically processed within 5–10 business days back to your original payment method. Approved replacements are sent out as soon as your claim is confirmed.